General faqs
Our hours of operation for dog walks are Monday – Sunday from 9am-6pm.
This depends on your schedule.
The Weekly Subscription best suits our clients with a regular work schedule. We will set up a recurring schedule for your pup. This guarantees your pup will always have a spot on the route, week after week.
One time walks best suit our clients who may only need our help a few times a month. As Needed walks may be requested up to one week in advance and are subject to availability. When you request a walk, we will reach out to our team to see who can accommodate the walk. If approved, you can see who will be walking your pup that day and at what time.
Dog walks
That depends on a number of factors. Here is what we recommend for each type of walk:
SOLO WALKS
We recommend solo walks for puppies and older dogs who might have too much or not enough energy to keep pace with a pack.
If a dog is reactive to other dogs at all we request that they have a solo walk.
GROUP WALKS
We recommend group walks for any dog who is social and would benefit from being with other pups. We do have a few requirements for a dog to be in group walks:
They need to be friendly towards all other dogs, no matter their size, breed, or temperament. Our number one goal is to ensure we can keep every pup safe, and we also want to make sure each dog in the pack can get a good amount of distance on their walks, as exercise is one of the top priorities for many of our clients.
This depends on your schedule.
The Weekly Subscription best suits our clients with a regular work schedule. We will set up a recurring schedule for your pup. This guarantees your pup will always have a spot on the route, week after week.
One time walks best suit our clients who may only need our help a few times a month. As Needed walks may be requested up to one week in advance and are subject to availability. When you request a walk, we will reach out to our team to see who can accommodate the walk. If approved, you can see who will be walking your pup that day and at what time.
Life happens and so our policy is to roll with the punches. We can accommodate our subscription customer’s schedule changes with weekly rates so that you can save money but continue to know your pup is in good hands for the long term.
Our team is excellent at meeting new dogs and helping them to feel comfortable and safe before going out on a walk. Many of our clients with shy dogs leave out favorite toys or high-value treats for us to use. We do our best to assign each route to one walker who you and your dog will meet at the meet n’ greet.
Suscriptions
Payments for our subscription service are processed securely through Stripe, a leading online payment platform that ensures your financial data is protected with the highest security standards. You can manage your payment methods and view invoices directly through your email.
Once your payment is successfully processed, you’ll receive a confirmation email with the details of your subscription. Our customer care team will then reach out to you to schedule your initial meet-and-greet session and set up your dog walking schedule. Rest assured, from the moment you subscribe, we’re committed to providing you and your dog with top-notch service.
Our subscription includes daily walks for your dog, conducted by experienced and loving walkers. You can choose between solo or group walks, and customize the length of each walk according to your dog’s needs. Our service also includes real-time GPS tracking, photo updates, and a dedicated walker for consistency.
We have a rigorous selection process that includes background checks, references, and a thorough training program. All our walkers are dog lovers first and are trained in canine behavior, safety, and first aid to ensure the best care for your pup.
Absolutely! We encourage a meet-and-greet session before starting the service. This way, you and your dog can get acquainted with the walker, and you can discuss any specific requirements or concerns you may have.
In case of an emergency, we will immediately contact you and take your dog to the vet if needed. All our walkers are trained to handle emergency situations calmly and efficiently.
The safety of your dog is our priority. In case of severe weather, we will contact you to reschedule or adjust the walk as needed. If the weather is manageable, we will proceed with appropriate gear for your dog’s comfort and safety.
If you have additional questions, please email us at marketing@pawswalkingcrew.com and we’ll be happy to assist you!
